Myths and Realities about BPOs

Myth: BPO industry is short-lived.
Reality: BPOs are here to stay. The industry is well established with strong infrastructure, technology, and workforce.

Myth: Jobs in BPOs are at risk.
Reality: BPOs have deep roots in the western world. It is very unlikely that the jobs in BPOs in India would dry up.

Myth: Chinese and Russian BPO industries will soon overtake Indian BPO industry.
Reality: Along with other barriers, one major barrier that China and Russia have to overcome is the English language barrier. And along with other advantages, the biggest advantage for India today is the large pool of talented individuals. So there is a very small possibility of China and Russia overtaking the Indian BPO industry in the coming years.

Myth: Many big players are withdrawing their businesses due to quality and security issues in India.
Reality: A few companies may have withdrawn their businesses from India, but such cases are not appearing very frequently. Initially these companies may have withdrawn their businesses from India, but many of them have sent much more work to India later on.

Myth: Attrition in Indian BPOs is high due to job frustration and odd shifts.
Reality: Most youngsters are hopping from one job to another because they are getting tremendous job opportunities. And they have no problems working in night shifts too. Attrition is more in Indian BPOs because BPO competitors are offering more salaries or better designations.

Myth: The only work that employees have to do in BPOs is taking calls. The roles are limited to customer support officers, technical support officers, and team leaders.
Reality: There are many job roles in BPOs like quality, human resource, finance, IT, project management, training, facilities management, etc. Taking calls is not the only thing that has to be done. The job profile depends upon the skills and qualifications of the employee.

Myth: Working in BPOs results in monotony and health-related problems due to long sitting hours and continuous speaking.
Reality: BPOs provide proper health care facilities, work environment, and recreational activities for the employees. They provide sufficient breaks between the login hours. Many BPOs provide indoor games such as balls, carom boards, chess, etc. to their employees on the floor to remove the monotony of the job.

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