About Company A leading Private Sector Bank
Job Description
Drive Service QualityImprovements of all customer touch points with clear focus on a set of
BranchesResponsible for conducting
on-site assessment, draw actions plan on the gaps along with branch banking
team, drive improvement and ensure sustenanceCarryout Mystery shoppingDrive improvement in Direct
Banking Usage across set of BranchesBenchmarking Quality
Practices with other Banking, Financial Institutions and Service
Organizations. Suggest relevant practices for implementation in the
organization. Take up Business Process
Improvement projects across various business functions e.g Retail Assets,
Liabilities, Collections, Credit, Operations, Admin and other support
services through study of processes, identification of process gaps and
use of structured methodology (Six Sigma, Lean, Lean Sigma) to bridge
process gaps.
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