About Company
eGain is a leading provider of customer service and contact centre software, used by global enterprises for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centres into profit centres, and extend their competitive advantage through unmatched customer service. eGain's software suite, available licensed or hosted, includes integrated, best-in-class applications for customer email management, live web collaboration, virtual agent customer service, knowledge management, and web self-service. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact centre management, a flexible integration approach, and certified out-of-the-box integrations with leading call centre and business systems.
eGain has over 800 customers across the globe, including 24 of the 50 largest global corporations. eGain customers include ABN AMRO, Daimler Chrysler, Barclays, Vodafone, HSBC, Orange, HMV, HP, etc.
eGain serves customers worldwide including Asiapac, Europe, the USA, the Middle East and Africa. The Asiapac headquarters is situated in the Pune, India.
Job Description
Should have played a major role in design and architecting an enterprise product.Good experience on UI side with Applets, Javascript / DHTMLUnderstand the intricacies of various JVMs and Browsers.Exposure to Database tuning and performance tuning of applications.Understanding of SMTP, IMAP, SNMP protocols.Note: Should have a B.E / B. Tech or M.E / M.Tech from one of the IIT. Others please need not apply.
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